1. Acceptance of Terms

By accessing and using the R&A Essentials website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Products and Services

R&A Essentials offers clothing, shoes, and cosmetics for sale through our website and WhatsApp platform.

• Product Descriptions: We strive to display accurate product descriptions, colors, and prices. However, actual colors may vary depending on your screen display.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
• Pricing: All prices are in Kenyan Shillings (KES) and are subject to change without notice.

3. Ordering Process

Orders are placed via WhatsApp by clicking on any product and sending a message to our business number (0796007296).

• All orders are confirmed via WhatsApp
• You will receive order confirmation and payment instructions
• Please provide accurate delivery information to avoid delays
• We reserve the right to cancel any order due to product unavailability or pricing errors

4. Pricing and Payment

Payment Methods:

• M-Pesa: Payment via Lipa Na M-Pesa (Paybill/Buy Goods)
• Bank Transfer: Direct bank deposit (contact us for details)
• Cash on Delivery: Available in select areas (terms apply)

Payment Terms:

• Full payment is required before order processing (except COD)
• Orders are confirmed only after payment verification
• Prices include applicable taxes

5. Delivery and Shipping

• Processing Time: 1-2 business days after payment confirmation
• Delivery Time: 2-5 business days depending on location
• Delivery Areas: We deliver nationwide across Kenya
• Shipping Fees: Calculated based on location and order value (communicated via WhatsApp)
• Tracking: Tracking information provided after dispatch

6. Returns and Refunds

Return Policy:

• We accept returns within 7 days of delivery
• Products must be unused, unworn, and in original packaging
• Customers are responsible for return shipping costs unless the item is defective
• Cosmetics are non-returnable due to hygiene reasons (unless defective)

Refund Process:

• Refunds are processed within 5-7 business days after inspection
• Refunds are issued via M-Pesa or bank transfer
• Original shipping fees are non-refundable

7. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when ordering
• Be at least 18 years old to make purchases
• Not misuse our website or services
• Respect our intellectual property rights
• Comply with all applicable laws in Kenya

8. Limitation of Liability

To the maximum extent permitted by law, R&A Essentials shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Delays caused by third-party services (delivery partners, payment processors)
• Product misuse or improper care by the customer

Our total liability shall not exceed the amount paid for the product in question.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of R&A Essentials and is protected by Kenyan and international copyright laws. You may not reproduce, distribute, or use our content without written permission.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we handle your information.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Kenyan courts.

13. Contact Information

For questions about these Terms & Conditions, please contact us:

• Email: trizahmaurine@gmail.com
• Phone/WhatsApp: 0796007296
• Business Hours: Monday-Friday, 9am-6pm